Our policies

We take the quality of our services very seriously. To help us to make sure we provide the best possible service to everyone working with us we have a wide range of helpful documents, policies and procedures in place. We've listed a small selection below.

These support our approach and help us to maintain our standards.

Company-wide policies and procedures

Examples include:

  • Child protection
  • Hate crime
  • Safeguarding
  • Accident and incident reporting
  • Health and safety training
  • Risk assessments
  • Equality and diversity
  • Anti-bullying
  • Fair access, diversity and inclusion
  • Quality and quality assurance
  • Care audits and action plans
  • Medicine management

We also have:

  • A clear Statement of Purpose

Service user policies and procedures

Examples include:

  • Access to information
  • Termination of service user’s service contract
  • Review assessment
  • Service user care planning
  • Complaints, suggestions and compliments

We also have:

  • Service user contracts
  • Service users' guide/handbook
  • Service user and advocate surveys

Employee policies and procedures

Examples include:

  • DBS disclosure
  • Training
  • Poor performance
  • Sickness absence
  • Minimum wage
  • Notice periods
  • Raising concerns (safeguarding, abuse, neglect and other areas)

We also have:

  • Job descriptions
  • Recruitment and induction packs
  • Professional health worker satisfaction survey

Our policies and procedures support and are in addition to:

  1. Our requirements under CQC Regulations, such as having a clear and current Statement of Purpose
  2. Our statutory duties under the Data Protection Act, Care Act and other relevant pieces of legislation.