Our policies

We take the quality of our services very seriously. To help us to make sure we provide the best possible service to everyone working with us we have a wide range of helpful documents, policies and procedures in place. We’ve listed a small selection below.

These support our approach and help us to maintain our standards.

Find out more

We’re more than happy to talk to you about any of our policies or processes, or to provide you with a copy.

Company-wide policies and procedures

Examples include:

  • Child protection
  • Hate crime
  • Safeguarding
  • Accident and incident reporting
  • Health and safety training
  • Risk assessments
  • Equality and diversity
  • Anti-bullying
  • Fair access, diversity and inclusion
  • Quality and quality assurance
  • Care audits and action plans
  • Medicine management

We also have:

  • A clear Statement of Purpose

Service user policies and procedures

Examples include:

  • Access to information
  • Termination of service user’s service contract
  • Review assessment
  • Service user care planning
  • Complaints, suggestions and compliments

We also have:

  • Service user contracts
  • Service users’ guide/handbook
  • Service user and advocate surveys

Employee policies and procedures

Examples include:

  • DBS disclosure
  • Training
  • Poor performance
  • Sickness absence
  • Minimum wage
  • Notice periods
  • Raising concerns (safeguarding, abuse, neglect and other areas)

We also have:

  • Job descriptions
  • Recruitment and induction packs
  • Professional health worker satisfaction survey

Our policies and procedures support and are in addition to:

  1. Our requirements under CQC Regulations, such as having a clear and current Statement of Purpose
  2. Our statutory duties under the Data Protection Act, Care Act and other relevant pieces of legislation.